The woman’s friend said that the theatre doors were opened just three minutes before the film started, leading to a rush. The multiplex said it was an accident.
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A 32-year-old Bengaluru woman was injured above her lip and had to get stitches after she fell down while entering a movie hall on Saturday night to watch Avengers: Endgame. The incident occurred during the opening of Saturday night’s 10 pm show at Cinepolis Forum Shantiniketan in Whitefield. According to the woman’s friend, Khizer Ahmed Sheriff, who was with her when she fell down, the theatre doors opened just three minutes before the film started. The movie was running full house, and therefore a lot of people rushed in at the same time, leading to the incident, he said. “The show was at 10 o'clock but they opened the doors at 9.57 pm. The entire hall was dark except for the light near the stairs. Since the people in the queue noticed that the movie had started, they rushed to their seats. In that chaos, my friend was pushed and she fell face flat on the stairs. It cut her lip and she hurt her tooth,” Khizer said. Khizer further alleged that the management at Cinepolis was unhelpful. He returned to the theatre after getting medical help for his friend from Manipal Hospital to raise the issue with the staff. “Initially they were very unresponsive, but then they claimed they started the movie on time. Since they did not acknowledge their mistake, a bunch of us (customers) wrote a letter and made the manager sign an acknowledgement with the names of the complainants along with their ticket numbers,” Khizer said. While Khizer and his friends want the theatre to compensate for her medical expenses, so far he says that he has been offered 15 ticket vouchers after multiple phone calls and even a meeting at his friend’s residence. The theatre management meanwhile blamed the rush for he incident, and denied that they had not helped the woman who was injured. Yasir Sohail, the manager present on Saturday night, said, “It was a 10 o’clock show and it was Avengers and we were running housefull shows. 246 – that is the capacity of our theatre – and all of a sudden 246 customers started entering the auditorium. Although the dimmers light and the stairs light was on, she fell down because of the pressure of the crowd. After that we gave her first aid and took her to the hospital and today we went to her home to check up on how she is doing now.” He denied any wrongdoing in terms of time management stating, “We followed the Theatre Management System (an automated system) but there was a huge rush which caused the inconvenience,” he said.
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